1. Neon sign powered by 12v DC power transformer by default. It's plug-in to work.

2. We can make it work with 5v USB power bank for small sign or 12v power bank (battery) for large sign

3. The power bank(battery) is NOT included in the order. We can guide you to buy from Amazon. 

4. 12v Power Bank Amazon Link:   https://amzn.to/3R6Drbn

The led neon tube was covered by silica gel jacket. The silica gel jacket can be white or colored when the light is turn off. However, they will be the same lighting color when it's turned on.

1. They are both controlled by a remote, and both can keep in one color as you choose.

2. Dynamic Changeable-Color has hundreds of extra light flowing effect, rainbow effect.

3. Changeable-color has a Pure White. Dynamic Changeable-color has a Cold White which is a little blue.

4. They do NOT have warm white but yellow color.

Recommend 40-60% of the backdrop width size.

Generally about 36-48 inches for wedding.

Yes, we can turn any design into neon signs. You can just send us the picture and size.

1. We ship the orders by DHL, Fedex and UPS.

2. Standard shipping take 7-14 days. Express Shipping take 4-7 days.

3. Neon Signs are shipped from HongKong.

1. Standard order takes totally about 14-21 days to deliver after order.

2. Rush order($50) takes totally about 7-10 days if not delay by the carrier.

3. Rush order guarantee delivery within 10 days after place order.

4. Delayed rush order will refund the rush fee and 20% of the order fee.

5. Do NOT accept return or full refund for any delay order.

1. Do NOT accept cancel or return for the customized neon sign.

2. We will send brand new replacement if the neon sign is defective when you receive it or within one year.

3. The neon signs are hand-made. Difference of the mock up and real neon sign is NOT quality issue for return.

4. Difference of the lighting color in your screen picture and real neon sign is NOT quality issue for return.

1. They come with screws on hang on wall by default.

2. You can choose fishline, chain as addtional accessories to hang and take off easily.

3. You can shoose stand base option so it can stand on the desk or ground.

4. "Ceiling Chain" need to screw into ceiling and hang from ceiling top.

For more installation detail, you can visit the link below.

https://www.neonsignkingdom.com/pages/neon-sign-installation-guide